OurAmericanTravels Japan Airlines
Airline Guide

Japan Airlines Reviews & Complaint Guide

Japan Airlines is based in Shinagawa, Tokyo and is the country's flag carrier. It operates an extensive domestic and international network from bases in Tokyo and Osaka.

JLIATA code
JapanCountry section
National coverageRegion

Reservations and Contact

  • US & CanadaUS and Canada contact line
  • MexicoMexico contact line
  • Global Toll-FreeGlobal toll-free contact line

HQ Address

  • Nomura Real Estate Building, 2-4-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan

Industry Codes and Social

  • IATA: JL
  • ICAO: JAL
  • Ticket/Accounting: 131
  • Social: Facebook
Customer Reviews

Japan Airlines Reviews & Rating

Share recent feedback about the airline travel experience so other travelers can compare service quality, response time, and complaint handling before they contact support.

4.2out of 5

Based on traveler impressions for reservations, baggage help, schedule changes, and customer service follow-up.

Service response
Booking support
Complaint handling
Customer Complaint Box

Raise a Complaint for Japan Airlines

Use this box to organize your concern before contacting the airline or office. Include booking details, dates, and any previous case reference for quicker follow-up.

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